Our fast growing multidisciplinary clinic is looking for a Registered Massage Therapist to join our team.

Are you a team player who is great at building relationships and passionate about helping others? If so, we want you to join our dynamic group of healthcare professionals. Our therapists are Mississauga’s leading back, knee, and neck pain specialists, and are dedicated to helping our patients get back to living a life they love. As our Registered Massage Therapist, you will have the opportunity to grow your skills and learn from top clinicians in a multidisciplinary clinic environment.

About Healthier Living Health Centre:

Healthier Living Health Centre is not your typical healthcare clinic. We are a relatively new and rapidly growing multidisciplinary clinic with several compassionate, caring and highly skilled professionals: osteopaths, naturopathic doctors, psychotherapists, dietitian, physiotherapist and life and wellness coach, located in the medical building in Central South Mississauga with free onsite parking.

We help people transform and live happier, healthier, active and radiant lifestyle, the natural way, without harmful pills, injections & surgeries.

We specialize in helping people who had no or limited results with previous treatments even if their Doctor told them that it can’t happen because of their MRI or X-Ray results and even if they themselves think that nothing else can be done. We’re not your typical, sterile clinic. We are a fun and happy place where our team members work together to provide a world-class experience to every client that walks through our door. Our focus is on building a place that feels like a home. We want to create a real community – that both clients and team members are excited to be a part of. We want our clients to keep coming back, and we want them to tell their friends and family about us. We consider our clients (as well as our staff) a “family” and will do everything we can to make them feel that way whenever they visit or interact with us. Check our website: www.hl3.ca to learn more about our company!

Our exceptional customer service and patient centered approach have helped us to grow quickly and we are looking forward to having you join us.

Why Work with Us

• Comprehensive and competitive compensation package
• Flexible work schedules so you can set your own hours
• Access to our portfolio of clients
• A multidisciplinary team who refers patients internally to other therapists
• Full-time reception and billing services
• Online booking with Jane App allows you to see your schedule and complete your notes from anywhere
– Benefit from discounts on other services in the clinic for yourself and your family members
• Benefit from our in-house marketing team with digital and print ads promoting you and your services
• All supplies provided

Responsibilities:

•    Provide deep tissue and relaxation massages using techniques such as myofascial release, trigger point release, and joint mobilization
– Manual Lymphatic Drainage trained therapist preferred, not a must
• Execute clinical assessments and implement treatment plans for clients
• Monitor client progress and provide ongoing evaluation
• Communicate important information and educate clients on treatment strategies
• Keep accurate, up-to-date clinical records
• Work with other therapists and external stakeholders as needed
• Participate in continuous learning to further enhance skills
• Ability to work through situations with professionalism and confidentiality
– Participate in team meetings
– Be involved in clinic marketing campaigns

Skills and Experience:

• Registered member and in good standing with the College of Massage Therapists of Ontario
• Experience working as a Registered Massage Therapist
• New graduates are welcome to apply

Hours

• Hours are flexible and can be discussed in-person

How to Apply: 

Send us an email to admin@hl3 along with your resume and cover letter answering these three questions;

1) Why would you like to join us?
2) Why do you think you’d be a great fit to join our team?
3) How far from our clinic do you live? We are in central Mississauga, south of Square One.

We are looking forward to hearing from you and having you join our team.

We are looking for an Executive Administrator / Customer Service Representative. In this role you’ll have the important task of being the first point of contact with the patients of our practice. We are looking for a person with previous experience in delivering exceptional customer service, sales and admin/office work. You must demonstrate extraordinary attention to detail and be comfortable with talking to strangers, both in person and on the phone as well as a self-starter.

This role requires you to have the following skills and expertise:

• Personality: very friendly, pleasant, chatty,  honest, reliable – someone who has positive outlook on life, flexible, open to change and committed to learning.
• Work ethic: This is a job for someone who is doer, hardworking, proactive, open to learning, following instructions, takes initiative and goes above and beyond to complete the tasks at hand. Not for people who need to be told what to do and how to do it.
• Organizational skills:must be able to multitask and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.
• Business: A reasonable level of business insight: knowing how to deal with customers, and staff. Professional, yet assertive.
• Administrative: data entry, scheduling, price negotiations, invoicing, filing and more
• Marketing: reasonable understanding of day to day marketing trends, social media, use of different platforms, etc.

Who are we: Healthier Living Health Centre is a relatively new and rapidly growing multidisciplinary clinic with several compassionate, caring and highly skilled professionals: osteopaths, naturopathic doctors, psychotherapist, dietitian, physiotherapist and life and wellness coach, located in the medical building in central Mississauga with free onsite parking.

We help people transform and live a happier, healthier, active and radiant lifestyle, the natural way, without harmful pills, injections & surgeries.

We specialize in helping people who had none or limited, temporary results with previous treatments even if their Doctor told them that you it can’t happen because of their MRI or X-Ray results and even if they themselves think that nothing else can be done.We’re not your typical, sterile clinic. We are a fun and happy place where our team members work together to provide a world-class experience to every client that walks through our door. Our focus is on building a place that feels like a home. We want to create a real community – that both clients and team members are excited to be a part of. We want our clients to keep coming back, and we want them to tell their friends and family about us. We consider our clients (as well as our staff) a “family” and will do everything we can to make them feel that way whenever they visit or interact with us. 

Our exceptional approach has helped us to grow quickly and we now have a great position for a front desk superstar to come in and help us serve our patients.

PLEASE ONLY APPLY if you read the entire post and you think that you would be a great fit for what we are looking for.

This is an awesome opportunity for someone who:

• Enjoys chatting with people and helping them succeed
• Likes the idea of working for a smaller (but growing) healthcare company where their ideas and contributions directly impact the company’s success, direction and growth.
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
• Wants a position that will offer upward earning and career advancement; we need people who are interested in growth, learning, and becoming part of our team long term.
• Wants to work in a fast-paced, no-drama environment where office politics, backstabbing, gossip and negativity are NOT tolerated.
• Wants to work at a company where they can LEARN about all aspects of customer service, administration as well as finance and marketing.
• Is extremely detail-oriented
• Appreciates people who take an organized, systematic approach to achieving success.
• is interested in long term cooperation / working and growing together

Responsibilities and Activities:

• Manage the inbound phone calls from patients wanting to book appointments
• Communicate the value of our services (in person and on the phone)
• Successfully handle price/money objections
• Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
• Ensure people show up excited for their first appointment after scheduling
• Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
• Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
• Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)
• Organize and plan all schedules – maximizing efficiency and revenue for the clinic
• Foster deep relationships with patients ensuring NPS score hits agreed levels
• Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business and when you are away

Skills Required:

1. Great communication and empathy skills:
        – Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)

• Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
• Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
• Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
• Enjoy making people feel welcomed and happy. Must have a proven track record for working face to face with patients and being able to speak confidently on the phone.
• Honesty: truthfulness, loyalty, fairness, along with the absence of any misrepresentation, lying, cheating, theft, etc.
• Open communication

2. Organization and planning skills:
– Plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.

• Follows through on commitments lives up to verbal and written agreements regardless of circumstances
• Demonstrates an ability to quickly and proficiently understand and absorb new information
• Attention to detail: does not let important details slip through the cracks
• Persistence: Demonstrates tenacity and willingness to go the distance to get something done
• Proactive: Acts without being told what to do. Brings new ideas to the company.
• Accountability: actively seeks feedback and takes an active role in self improvement.
• Creativity and initiative: get new ideas on how to streamline processes and help achieve success

– Great work ethic / Hardworking: doer open to learning as well as following instructions and rising above expectations. This is not for people who need to be told what to do repeatedly and are unwilling to take initiative

3. Business skills: reasonable level of knowledge on how to deal with customers and staff/ Professional, yet assertive.
– able to discuss the cost of the service. We are a private medical practice and the conversation about money with patients is important so that we can continue helping people

4. Multitasking: Has the ability and no objections to performing various tasks, (including tasks outside of the role they were hired for), as required, especially at the beginning (including light housekeeping, maintaining cleanliness of the clinic, etc).

5. Health promotion: interested in pursuing and promoting healthier lifestyle, including physical activity and plant based nutrition.

PLEASE ONLY APPLY if you read the entire post and you think that you would be a great fit for what we are looking for*

*While there is training provided, we are looking for someone who already has the skills and experience and is ready to work. There is always room to grow and learn, but having the foundation is key.

WHAT WE’VE GOT FOR YOU:

• A full-time opportunity where you get to be an integral part of changing people’s lives and helping them get back to doing things they love to do.
• The chance to be a  Face of our  Clinic – the Star of the Show – the main point of contact for all of our patients and team members
• Be part of an incredible team of people who work hard but have fun too.
• Incredible growth and advance on many levels: both personally and professionally
• The chance to get in on the ground floor of an innovative, and rapidly growing company – where your ideas and contributions are needed, welcome and greatly valued.
• A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.

PS…. 1/3 of your life will be spent at work. Don’t you think it’s worth it to yourself to choose an occupation that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?

How to Apply: 

Send us an email to admin@hl3 along with your resume and cover letter answering these three questions;

1) Why would you like to join us?
2) Why do you think you’d be a great fit to join our team?
3) How far from our clinic do you live? We are in central Mississauga, south of Square One.

We are looking forward to having you join our team.